REFUND POLICY
**Important: Please read our return policy carefully. No exceptions will be made, as you agree to these terms upon purchase.**
**Returns:**
**Timeframe:** You have 14 days from receiving your product to return it. Unfortunately, we cannot offer a refund or exchange if 14 days have passed.
**Conditions:** The returned product must be in the same condition as when you received it, unused, and in the original packaging. For items where hygiene is essential, please ensure they are thoroughly cleaned before initiating the return process.
**Exclusions:** Due to hygiene reasons, some items cannot be returned, including underwear, lingerie, tights, and certain personal care products.
**Initiating a Return:** To return a product, email us at info@tobeottawa.com with your order number, reason for return, a photo of the item if damaged, and your contact details.
**Refunds:**
**Procedure:** Once we receive and inspect your return, we’ll send you an email approving or declining the refund. Upon approval, the refund will be processed within 30 days, credited to your original payment method.
**Delayed or Missing Refunds:** If you haven’t received your refund after 30 days, first check your bank account. If it’s still missing, please reach out to us at info@tobeottawa.com.
**Costs:**
**Return Shipping Costs:** Customers are responsible for the cost of return shipping. We recommend using Track & Trace, as we are not liable for lost returns. Returns must be shipped to China, and shipping costs start at €20, which is the customer’s responsibility.
**Exceptions:**
**Defective or Incorrect Products:** If you receive a defective or incorrect product, we will send a replacement at no extra cost. If there is an issue with the replacement, you will receive a full refund.
**Order Cancellations:** Orders cannot be canceled after they have been placed due to our automated system.
For any questions or further information about our return policy, feel free to contact us at info@tobeottawa.com.
**Returns:**
**Timeframe:** You have 14 days from receiving your product to return it. Unfortunately, we cannot offer a refund or exchange if 14 days have passed.
**Conditions:** The returned product must be in the same condition as when you received it, unused, and in the original packaging. For items where hygiene is essential, please ensure they are thoroughly cleaned before initiating the return process.
**Exclusions:** Due to hygiene reasons, some items cannot be returned, including underwear, lingerie, tights, and certain personal care products.
**Initiating a Return:** To return a product, email us at info@tobeottawa.com with your order number, reason for return, a photo of the item if damaged, and your contact details.
**Refunds:**
**Procedure:** Once we receive and inspect your return, we’ll send you an email approving or declining the refund. Upon approval, the refund will be processed within 30 days, credited to your original payment method.
**Delayed or Missing Refunds:** If you haven’t received your refund after 30 days, first check your bank account. If it’s still missing, please reach out to us at info@tobeottawa.com.
**Costs:**
**Return Shipping Costs:** Customers are responsible for the cost of return shipping. We recommend using Track & Trace, as we are not liable for lost returns. Returns must be shipped to China, and shipping costs start at €20, which is the customer’s responsibility.
**Exceptions:**
**Defective or Incorrect Products:** If you receive a defective or incorrect product, we will send a replacement at no extra cost. If there is an issue with the replacement, you will receive a full refund.
**Order Cancellations:** Orders cannot be canceled after they have been placed due to our automated system.
For any questions or further information about our return policy, feel free to contact us at info@tobeottawa.com.